PRIVACY POLICY

Last updated: August 2026

At ELLIÉ, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit our website, create an account, place an order, subscribe to the ELLIÉ mailing list or contact us.

1. Who is responsible for your personal data?

This website operates under the commercial name ELLIÉ.

The data controller responsible for the processing of personal data through this website is:

Beautiful Says S.L.
Spain
Email: ellie.studioss@gmail.com

For any questions regarding your personal data or this Privacy Policy, you can contact us using the email address above.

2. What information do we collect?

Depending on how you interact with ELLIÉ, we may collect the following information:

Identification and contact information, such as your name, surname, email address, telephone number and shipping or billing address.

Order information, including the products purchased, order history, delivery information, returns and other information necessary to manage your purchases.

Account information when you create an ELLIÉ customer account, such as your email address, login information and order history.

Payment-related information necessary to process your purchase. Payments are processed through authorised third-party payment providers. ELLIÉ does not store your complete payment card details.

Communications, including information you provide when contacting us regarding an order, product, sizing, return or any other enquiry.

Marketing information, such as your email address and marketing preferences when you voluntarily subscribe to the ELLIÉ mailing list.

Technical and usage information, which may include your IP address, browser type, device information, website activity and information collected through cookies and similar technologies.

3. Why do we use your personal information?

We may process your personal information in order to:

Process, prepare, ship and manage your orders.
Process payments and refunds.
Manage returns and customer service requests.
Create and manage your customer account.
Respond to enquiries and communications.
Send you ELLIÉ news, new drops, restocks, promotions and other marketing communications when you have consented to receive them.
Operate, maintain and improve our website.
Prevent fraud and maintain the security of our website.
Comply with applicable accounting, tax and other legal obligations.

4. Legal basis for processing

We process your personal data on different legal bases depending on the purpose.

When you place an order or create and use services connected with your purchase, processing is generally necessary to perform our contract with you or to take steps at your request before entering into a contract.

Certain information may be processed because ELLIÉ or the company operating the website is required to comply with legal obligations, including accounting and tax requirements.

Where appropriate, we may process certain information on the basis of our legitimate interests, provided that those interests do not override your rights and freedoms. This may include maintaining the security and proper operation of our website.

Where consent is required, such as for certain marketing communications or non-essential cookies, we will process your information based on the consent you provide.

5. ELLIÉ mailing list and marketing communications

If you choose to join the ELLIÉ mailing list, we may use your email address to send you information about new collections, product launches, restocks, promotions, early access and other ELLIÉ news.

Joining the mailing list is voluntary and is not required to make a purchase.

You can withdraw your consent and unsubscribe at any time by using the unsubscribe option included in our marketing emails or by contacting us at ellie.studioss@gmail.com.

Withdrawing your consent will not affect the lawfulness of processing carried out before your withdrawal.

6. Customer accounts

Customers may have the option to create an account on the ELLIÉ website.

When you create an account, we process the information necessary to provide and manage your account and associated features, such as accessing your order information.

You are responsible for keeping your account credentials confidential.

7. Payments

Payments made through the ELLIÉ website are processed using secure third-party payment services available through our e-commerce platform.

Payment providers may process certain personal and financial information directly in accordance with their own privacy policies and applicable law.

ELLIÉ does not store your complete credit or debit card information.

8. Service providers

We may share personal information with trusted service providers where necessary to operate our online store and fulfil your orders.

These may include providers involved in:

Website hosting and e-commerce services.
Payment processing.
Shipping and delivery.
Email and marketing services.
Website analytics.
IT, security and fraud prevention.
Professional accounting, legal or administrative services where necessary.

Our website is built and hosted using services provided by Wix.com.

We only share information that is reasonably necessary for the relevant service and require personal data to be handled in accordance with applicable data-protection requirements.

We may also disclose information where required by law or by a competent authority.

9. International data transfers

Some of the technology and service providers used to operate our website may process personal information outside Spain or the European Economic Area.

Where personal data is transferred internationally, appropriate safeguards will be used where required by applicable data-protection law.

10. How long do we keep your information?

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected.

Information relating to purchases and transactions may be retained for the periods required by applicable accounting, tax and other legal obligations.

Customer account information may be retained while the account remains active and thereafter where necessary to comply with legal obligations or resolve disputes.

Marketing information will generally be retained until you unsubscribe or withdraw your consent, subject to any information we need to retain to record your marketing preferences.

11. Cookies and similar technologies

Our website may use cookies and similar technologies to ensure that the website functions correctly, remember preferences, understand how visitors interact with the website and, where applicable and with the required consent, measure or improve advertising campaigns.

Non-essential cookies and similar technologies will be used in accordance with your cookie preferences where consent is required.

For more information about the cookies and tracking technologies used on our website, please see our Cookies Policy.

12. Your data protection rights

Under applicable data-protection legislation, including the General Data Protection Regulation (GDPR), you may have the right to:

Access the personal data we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of your personal data in certain circumstances.
Request restriction of processing.
Object to certain processing.
Request portability of your personal data where applicable.
Withdraw your consent at any time where processing is based on consent.

To exercise any of these rights, please contact:

ellie.studioss@gmail.com

We may need to verify your identity before processing your request.

You also have the right to lodge a complaint with the competent data-protection supervisory authority. In Spain, this is the Agencia Española de Protección de Datos (AEPD).

13. Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration, disclosure or misuse.

However, no online system can guarantee absolute security.

14. Changes to this Privacy Policy

We may update this Privacy Policy when necessary to reflect changes to our website, services, legal requirements or the way we process personal information.

The latest version will always be available on this page, together with its most recent update date.

15. Contact

If you have any questions about this Privacy Policy or the way your personal information is processed, please contact:

ELLIÉ

Email: ellie.studioss@gmail.com